Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your use of website-building services provided by ZenNextStudio (operated under AI Enterprise, Mumbai, India). By submitting a request through our website or engaging our services, you agree to these Terms.

1. What We Provide

ZenNextStudio designs and builds a custom website based on the information, content, and images you provide. Our fee covers the design and development of the website only, unless a specific package explicitly states otherwise.

2. Payment Terms

• Payments are processed through Razorpay. We do not store your card, UPI, or banking details on our servers.
• A one-time fee (Starter or Business package) covers website design and development only. It does not include ongoing hosting, domain registration, or maintenance beyond the initial build.
• The Growth package includes ongoing hosting and monthly updates for as long as the subscription is active and paid.
• Fees are non-refundable once work on your website has begun, except where required by law.

3. Hosting & Domain

Hosting is a separate, ongoing service from website development. See our Hosting Policy for full details on what is included with each package and what happens if hosting is discontinued.

4. Client Responsibilities

• You are solely responsible for the accuracy, legality, and ownership of all content, images, product listings, and business information you submit.
• You are responsible for your own business operations, products, services, pricing, and any transactions conducted with your customers — including those initiated via WhatsApp, phone, or any contact method on your website.
• You must have the right to use any images, logos, or content you upload. Do not submit copyrighted material you don't own the rights to.
• You are responsible for complying with all applicable laws relevant to your business (GST, consumer protection, industry-specific regulations, etc.).

5. Prohibited Use

We reserve the right to refuse service, suspend, or take down any website found to be used for illegal activity, fraud, scams, or content that violates applicable law. No refund will be issued in such cases.

6. Limitation of Liability

ZenNextStudio provides website design and hosting infrastructure services. We are not responsible for and hold no liability for any disputes, losses, fraud, or damages arising from transactions, products, or services offered by you through your website. Our liability, where applicable, is limited to the fees paid for the specific service in question.

7. Changes & Updates

Requests for changes to a live website after delivery are handled on a case-by-case basis and may incur additional charges depending on scope, unless covered under an active Growth package.

8. Termination

Either party may discontinue services at any time. If you discontinue hosting services, your website may go offline. We will provide you a copy of your website files upon request within a reasonable period after service ends.